North Oakland Caregivers FAQs

General FAQs


North Oakland Caregivers FAQs


How Do I Start Care with North Oakland Caregivers?


Step 1

Call our main number (248)-625-8484 and tell us that you are interested in our caregiving services. Our Client Services Specialist will speak with you and ask about what you or a loved one may need assistance with. We can then provide an overview of the services that we offer and which make the most sense for your needs.

Step 2

Once you have decided that you would like to move forward, you can either schedule a visit at our main office, conveniently located off of I-75 in Clarkston, MI, or we can visit your home to get familiar with the family member needing help and the surrounding home environment. We will discuss the type of care needed, days preferred, and number of hours needed.

Step 3

Once the assessment is complete, our Coordinator of Care begins the process of finding the right caregiver for the job, a caregiver with the skills, location, and availability needed to ensure a comfortable experience.

Step 4

Next, we will schedule what we call a “meet and greet” – a visit to your loved ones home with the caregiver and any family member that would like to be involved, to give everyone a chance to gain a level of comfort.

Step 5

Once this is completed, we are up and running! A professional member of our care team will begin their first visit on the confirmed date and time scheduled. The first scheduled visit is often coordinated over the phone (assuming the meet and greet goes well) or can be decided after the completion of the meet and greet.

Watch our full video here to understand our onboarding process!


Do You Provide Home Care Services In My Home? In A Senior Living Community? Or During My Hospital Stay?


Our private one-on-one caregiving services are most commonly done in private homes.  However, we can also provide services in a hospital, rehab center, or assisted living.  It is becoming more and more common for people to seek additional care in these temporary care facilities as there is no substitute for one-on-one care.  


Do You Provide Around-The-Clock Care? Temporary Home Care Services? Or Respite Services?


We provide 24/7 care for many families and also any amount of hours between 4 and 24 hours.  We have two different options of 24/7 care depending on what is appropriate for your loved one.

North Oakland Caregivers does provide temporary home care services.  Many people need help after major surgeries or for end of life care.  Sometimes services are only needed for a few weeks.

We provide in-home respite services for those primary caregivers that are taking care of loved ones that need a break.  Caregiver burnout is a real thing.  We can provide relief for families.  This relief can be anywhere from 4 to 24 hours a day.


Can I Reach Someone At North Oakland Caregivers After Hours or On Weekends?


Yes!  North Oakland Caregivers has a representative on-call 24/7.  They will get back with you as soon as they can to help answer any question or concern you may have.


What If I Want To Change My Schedule?


If your current schedule no longer matches your needs, please give us a call and we will adjust your schedule to assure the best fit.


What If My Caregiver Is Not The Right Fit? What Do I Do?


If you think a caregiver is not the best fit, you can simply call our office at 248-625-8484 and your personalized scheduler will make sure to find you another caregiver.  We can usually do this extremely quickly.  We want all our clients to be happy.  To ensure this, both client and caregiver have to be a great fit for each other.


Are Your Services Covered By Long Term Care Insurance?


Yes!  In-home care services are covered by LTC Insurance.  In-home care services also go by the names private duty home care, custodial home care, non-skilled home care, etc.  


Does North Oakland Caregivers Submit Invoices To My LTC Provider On My Behalf?


Yes!  At the beginning of every month, North Oakland Caregivers will submit all necessary invoices and care notes to your LTC Provider to ensure timely reimbursement for care.  This allows the client/family member to relax and let us do all the submitting for you.


General Home Care FAQs


What Is Home Care? Is It The Same As Home Health?


Home caregiving refers to the provision of personalized care and assistance to individuals who require support with their daily activities, such as bathing, dressing, meal preparation, medication management, and companionship, within the comfort of their own homes. It is a service typically provided by trained caregivers to ensure the well-being and comfort of individuals who may be elderly, disabled, or recovering from an illness or surgery.

Home caregiving primarily focuses on non-medical tasks and enhancing the quality of life for the individual, home health, on the other hand, involves medical care provided by licensed healthcare professionals, such as nurses or therapists. Home health services include skilled nursing care, administering medications, wound care, physical therapy, and other medical treatments.

While both home caregiving and home health involve caring for individuals in their own homes, they differ in terms of the type of care provided, with home caregiving being more focused on personal assistance and home health encompassing medical services.



What Does A Caregiver Do?


A home caregiver performs a variety of tasks and responsibilities to ensure the well-being and comfort of individuals in need of assistance within their own homes. Some of the typical duties of a home caregiver include:

Personal Care

Assisting with activities of daily living (ADLs) such as bathing, grooming, dressing, and toileting.

Medication Management

Ensuring medications are taken at the prescribed times and in the correct dosages.

Meal Preparation

Planning and preparing nutritious meals based on dietary needs and preferences.

Mobility Support

Assisting with mobility, transfers, and providing physical support as needed.


Engaging in social interactions, conversation, and providing emotional support.

Household Chores

Performing light housekeeping tasks, such as cleaning, laundry, and organizing.


Assisting with transportation to appointments, errands, or social activities.

Monitoring and Reporting

Observing and reporting any changes in health or behavior to appropriate family members or healthcare professionals.

Respite Care

Providing temporary relief to family caregivers by taking over their responsibilities for a specified period.


Maintaining records and documenting activities, observations, and any notable incidents.

The specific responsibilities of a home caregiver may vary depending on the individual’s needs, the care plan established, and any specialized training or certifications they may have.



Who Would Benefit From Home Care Services?


Home care services can benefit a wide range of individuals who require assistance with their daily activities or specialized care within the comfort of their own homes. Some of the people who would benefit from home care services include:

Elderly Individuals

Aging adults who may have difficulty with mobility, chronic illnesses, or cognitive impairments can benefit from home care services. Caregivers can assist with personal care, medication management, meal preparation, and provide companionship to enhance their quality of life.

Individuals with Disabilities

People with physical or developmental disabilities can greatly benefit from home care services. Caregivers can help with mobility support, assistive devices, specialized care routines, and ensure a safe and comfortable environment tailored to their unique needs

Individuals Recovering from Illness or Surgery

Those recuperating from an illness, surgery, or medical procedure often require assistance during the recovery period. Home care services can provide support with medication management, wound care, rehabilitation exercises, and monitoring overall health and progress.

Individuals with Chronic Conditions

Individuals with chronic conditions such as diabetes, heart disease, or respiratory disorders can benefit from home care services. Caregivers can help with medication reminders, symptom management, lifestyle adjustments, and provide ongoing support to manage their condition effectively.

Family Caregivers

Home care services can also benefit family caregivers who may be experiencing burnout or require temporary relief from their caregiving responsibilities. By entrusting the care of their loved ones to professional caregivers, family caregivers can take a break, tend to their own needs, and prevent caregiver fatigue.

Individuals in Need of Companionship

Loneliness and social isolation can negatively impact mental and emotional well-being. Home care services provide companionship and social interaction, enhancing the overall quality of life for individuals who may be living alone or lacking regular social connections.

Overall, home care services offer personalized support and assistance to individuals who require help with daily activities or specialized care, promoting independence, comfort, and an improved quality of life within the familiar surroundings of their own homes.


Can You Only Receive Care In A Private Residence?


No. While it is most common to provide services in a private residence, more and more families are seeking our one-on-one caregiver services in a hospital, rehab facility, and assisted living.  There is no substitute for one-on-one care and there are many situations where someone needs someone with them at all times to attend to their needs and to greatly reduce potential falls or accidents while recovering.


How Will I Know How Much Care I Will Need?


If you are unsure how much care will be needed, our coordinator of care will be able to speak with you over the phone and give an expert opinion.  We are available to come to the home or meet in our office to discuss options as well.  We are extremely flexible as we navigate this journey together.  Hours can increase or decrease at any time depending on the level of care needed.  We will adjust with you as things change and adapt to your needs.